Last updated: December 14, 2016.
Collecting and Using Information
Ryver uses information we collect to operate, maintain and provide you the features and functionality of the Service, to analyze how the Service is used, diagnose service or technical problems, maintain security, personalize content, remember information to help you efficiently access your account, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track Content and users as necessary to comply with the Digital Millennium Copyright Act and other applicable laws.
Account Owners: When a person signs up for a new Ryver account, they are the Owner, or Primary Administrator, of that account. On our signup page, we collect a name and email address, which we pass to our marketing department. As an Account Owner, we may use your email address to send service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your contact information to send you marketing messages. At this time, we only use this contact information internally, for Ryver-related marketing. Any marketing communications will be accompanied by a link to opt out of future marketing messages. You can also contact us at firstname.lastname@example.org if you would like to pro-actively opt out of these communications.
User Profiles: When a Member or Guest is invited to a Ryver, they fill out a user profile, which includes an email address, display name, and other optional information. Ryver will use the email address for directly providing application services such as offline notifications. Additionally, we may use the email address to send tips on using the product. These tips and tricks emails will include an opt out link at the bottom.
Error Log Data: If you encounter an error in the Ryver application, we will pop up a feedback form so you can report the problem to our customer support. The error report includes the operating system, browser, device information, and records the action that was being performed at the time the error occurred. This information is used to help diagnose and solve the customer problem.
Third Party Service Integration: Ryver connects to third party services such as Google Drive and Dropbox, to facilitate document attachments and Google Hangout integration. Ryver connects to these services via OAuth, and does not directly capture or store your username or password for these external services.
Ryver Usage Metrics: Ryver tracks application usage and stores it in a metrics database, from which we create charts and spreadsheets for analysis, allowing us to understand what parts of the Ryver service are and are not being used, and to what extent. Data tracked including number of invites, number of teams created, number of chat messages, posts and comments, etc. This data does NOT include actual content such as team names, message content or user names.
Your Content: When you post content into Ryver, that content is private to you and the other users in your Ryver account. Who exactly can see what content depends on the configuration of the teams and users in your account.
Ryver Employees: We have taken steps at Ryver to ensure that your content remains private. While we are a technology company providing a service, and certain employees need to have access to customer data stores, we minimize that access, even amongst the engineering staff. By taking advantage of Amazon’s Identity and Access Management (IAM) configuration (https://aws.amazon.com/iam/), we ensure that most of the Ryver employees are unable to access customer content data stores.
Disclosure: As outlined in section 5 (Acceptable User of Ryver) in the Ryver Terms of Service, there may be certain cases where Ryver is required to access, remove, preserve or disclose information as necessary to comply with legal obligations and/or protect our users. As long as we are legally permitted, we will provide notice of any situation where accessing content becomes necessary. We will also request permission before accessing content to provide customer support.
Cookies and Log Files
When you use the Service, we may send one or more “cookies” (a small data file) to your computer to uniquely identify your browser and assist Ryver to help you log in faster and improve your navigation through the Site. A cookie may convey anonymous information to us about how you browse the Service. A persistent cookie remains on your hard drive after you close your browser so that it can be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Service may not function properly if you disable the ability to accept cookies.
Device Identifiers and Geo-Location Information
Third Party Analytics
Third Party Website Remarketing
The Ryver web site may use third-party remarketing services to advertise on third-party websites (including Google, Facebook, and Twitter) to previous visitors to our site. These 3rd party sites use tracking cookies to serve ads based on someone’s past visits to our website. This means we might continue to show ads to you across the Internet, specifically on the Google Content Network (GCN), Facebook, and Twitter. As always, we respect your privacy, and we are not collecting any personally identifiable information through the use of Google’s, Facebook’s, Twitter’s or any other 3rd party remarketing system. You can set preferences for how Google advertises to you using the Google Ad Preferences page (http://www.google.com/settings/ads/onweb/). If you do not want Twitter to match your account to information shared by ad partners to tailor ads for you, you can uncheck the box next to “Promoted content” in your account settings at any time. ( Read More (https://support.twitter.com/articles/20170405) for details.) And, you can set preferences for how Facebook advertises to you by editing your privacy settings (https://www.facebook.com/help/155389304528852) on Facebook.
Ryver makes diligent efforts to maintain accurate information on our customers. Ryver has put stringent security procedures in place to protect such information collected about our customers. We constantly monitor our systems, which are protected using industry-standard security measures. Secure Sockets Layer (“SSL”) connections are used to communicate to our system to protect customer information as well as encrypting vital information that customers input through the Site. While Ryver cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be 100% secure, we take security very seriously and follow industry best practices. We have also paid for third party security audits in the past, and will continue to do so in the future.
Your use of the Service
We will display your personal identifiable information in your profile page and elsewhere on the Service according to the preferences you set in your account. Any information you choose to provide should reflect how much you want others to know about you. Please carefully consider what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We may also share or disclose your information with your consent, for example, if you use a third party application to access your account (see below).
Service Providers and Third Party Services
Ryver may share your personally identifiable information or certain content with other third parties for the purpose of providing the Service to you. If we do this, such third parties’ use of your information will be bound by this Privacy Statement.
As we develop our business, we may buy or sell assets or business offerings. Customers, email, and visitor information is generally one of the business assets transferred in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, consolidations, mergers, or dissolution.
Compliance with laws, law enforcement requests and protection of Ryver
Ryver may disclose your personal information if required to do so by law, law enforcement or subpoena. Ryver may disclose your personal information if Ryver believes that it is reasonably necessary in order (i) to comply with law, regulation or legal request; (ii) to protect the safety of any person; (iii) to address fraud, security or technical issues; or (iv) to protect Ryver’s rights or property.
Protecting the privacy of young children is especially important. Our Service is not directed to persons under 13. Ryver does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register with the Service. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
EU Safe Harbor
Ryver complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Ryver has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Ryver’s certification, please visit http://www.export.gov/safeharbor/.
Conditions of use and Concerns
By choosing to visit and interact with Ryver, customers agree that their visit and any dispute regarding the protection of their privacy during such visit is subject to this Privacy Statement including, but not limited to, the provisions regarding limitations on damages and the application of the law of the state of Delaware. Please note that if customers enter into other contractual agreements with Ryver, privacy terms and conditions of such other agreements may supplement or supersede this policy. Questions and concerns about privacy at Ryver should be directed to firstname.lastname@example.org.
14300 N. Northsight Blvd., Suite 110
Scottsdale, AZ 85260
Changes to Ryver’s Privacy Statement
Ryver reserves the right to change this Privacy Statement and other policies prospectively at any time, subject to applicable laws and regulations, by posting notice of such changes on the Site. Regardless of later updates or changes to our Privacy Statement, we will never use the information you submit under our current Privacy Statement in a new way without first providing you an opportunity to opt-out or otherwise prevent that use. In such an event of a material change, we shall notify you by email, or a prominent notice on the Site.